Refund & Exchange Policy

At Touchelab, your satisfaction and well-being are our top priority. We specialize in providing high-quality cosmetic products carefully selected for you after a phone consultation with our licensed specialists and doctors.

No Refunds on Diagnostic Consultations

Please note that the phone diagnostic call service is non-refundable, as it involves professional time and expertise from our specialists.

Product Delivery & Packaging

We take great care to ensure your products are delivered safely through our trusted delivery partners and packaged securely to avoid damage.

Damaged or Broken Items

If your order arrives damaged, broken, or defective, you are eligible for an exchange.

To request an exchange, please contact our customer service team within 48 hours of delivery.

Call us at: +213 770 937 333

Provide your order number, photos of the damaged product, and packaging for verification.

Exchange Conditions

Exchanges are only accepted for items that arrive damaged or defective.

Products must be unused and in their original packaging.

We do not offer refunds; only exchanges or replacements will be provided for eligible claims.

Important Notes

Due to the nature of cosmetic products, we cannot accept returns or exchanges for reasons other than damage or defect.

Once your exchange request is approved, we will send a replacement product at no additional cost.

Thank you for trusting us with your skincare and beauty journey.